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UPDATE -- SERVPRO steps up!  SERVPRO shines as it responds quickly and makes things right.

9/13/2014

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Thank you SERVPRO!

We reported last month about the death of Thomas Ochalek, killed while he sat inside an unprotected Verizon store in Port St. Lucie.  See our blog report HERE.

This past weekend we ran across a very unfortunate YouTube video that a franchisee of the Gallatin Tennessee-based
corporation had posted.  It promoted a newscast about the incident in a manner that seemed commercial and in very poor taste.  We blogged about it and called on SERVPRO to ask their franchisee to remove the offensive posting -- and first thing Monday morning we received this response from Megan Seemen, an Online Specialist for SERVPRO:

Hi Mr. Reiter,

Thank you for alerting us of the video on YouTube. While it certainly was not the Franchise’s intention to “profit” off of this terrible tragedy, they have removed the video from YouTube to ensure there are no other misunderstandings.


With the removal of the video and this clarification, we are happy to say that this matter is closed and forgotten -- but I wanted to thank Ms. Seemen and SERVPRO for stepping right up and making things right.  If this is how they help their customers when a vehicle comes crashing through a storefront, they must be tops in the industry at getting things cleaned up fast.


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UPDATED!!!  VERIZON -- HOW MANY MORE CRASHES BEFORE YOU START TO PROTECT YOUR CUSTOMERS AND YOUR EMPLOYEES?  UPDATED!!!!

8/9/2014

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VERIZON -- HOW MANY MORE CRASHES WILL IT TAKE BEFORE YOU START PROTECTING YOUR CUSTOMERS AND YOUR EMPLOYEES?


93 year-old Thomas Ochalek was sitting at a Verizon store in Port St. Lucie Florida buying a phone.  Suddenly, an 82 year-old woman drives her car directly into the store, smashing through the glass storefront and into the desk area where Mr. Ochalek was sitting.  See the video and hear great coverage from CBS12 HERE

____________________
UPDATE -- One week after this accident, it has just been reported that the victim has died in the hospital as a result of his injuries.  Our condolences to Mr. Ochalek's family.
____________________

Now we all know that the 2.5 million drivers in Florida
contribute to one of the highest rates of pedal error crashes and storefront crashes in the nation (see yesterdays article from the Miami Herald and re-run in Insurance News entitled "A crash course: Why do so many cars smash into buildings?"  Read it HERE)  But we also know that cellular stores tend to be in small strip malls with glass fronts.  The Storefront Safety Council has records of over 100 storefront crashes involving cellular stores, and Verizon takes its fair share.....so if there have been so many documented crashes at what point do large corporations start to take action to protect their employees and customers?

Two jurisdictions in Florida are taking or have taken action to require safety barriers or bollards in front of vulnerable locations
.  Miami Dade and Orange Counties are very active in passing ordinances.  Other jurisdictions in other parts of the United States are taking action, with New York and California following Florida closely.  When ordinances are passed and ASTM tested bollards or barriers are required when a known hazardous condition is present and an accident is foreseeable, 93 year-olds will be safe inside Verizon stores.  But as of right now -- keep one eye on the salesman and your wallet, and one eye peeled for a car coming straight at you from the parking lot.

Verizon and the cellular phone industry -- you are ON NOTICE that a recurring safety problem is present and that your employees and customers are at risk from storefront crashes.  Public awareness and some aggressive personal injury claims MAY get industry attention -- but how many more will have to suffer in the interim?






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    I am an expert in perimeter security and retail and pedestrian safety.  I am also co-founder of the Storefront Safety Council

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